Latest Update (3 of 3) – April 3rd
Dear 64 Audio Family,
On Thursday April 2, 2020, our state’s Governor, Jay Inslee, extended his order shuttering non-essential businesses. The shutdown of our production facility will remain in effect until midnight on May 4th, 2020, unless extended by the governor.
During this unprecedented time we are facing never before seen challenges in our industry. But we hope and believe that the best days are yet ahead. Although the majority of our production has been halted we are slowly but surely fulfilling in-house orders. Until the restrictions are lifted we will actively seek ways to increase our output while maintaining the healthy guidelines for our communities.
There have been minimal changes to our operations since our last update. Please read this list to stay informed of how we are continuing to serve you.
- Take part in our 20% Custom In-Ear Monitors promotion
- Custom In-Ear build times are now 8 – 9 weeks
- Universal In-Ear build times are now 4 weeks
- Use slower shipping methods if you need to send in Ear Impressions or items for Service and Repair
What is available at this time:
- Our Customer Service team is active
- We are still taking orders
- In-stock items will continue to ship
- Our website is fully functional
- Service and Repair requests can be submitted
- We are still receiving ear impressions and items for repair
- New order production and Repair Service production is limited
What is NOT available at this time:
- Rush processing
- Affirm payments
If you need more details or have any specific questions please don’t hesitate to ask. Reach out to our Customer Service team by email at firstname.lastname@example.org or by calling 1-833-64-AUDIO.
Thank you all so much for your time and patience and for supporting us through it all. We love each and every one of you, our 64 Family!
Latest Update (2 of 3) – March 26th
Dear 64 Audio Family,
On Monday March 23, 2020, our state’s Governor, Jay Inslee, ordered all non-essential businesses in Washington to close within 48 hours. This has led to the shutdown of our production facility. It will remain in effect until midnight on April 6, 2020, unless extended by the governor.
In light of this news we took immediate action and ramped up our production. By extending our working hours we were able to complete nearly all of the orders and service requests currently in process. Some of our team members continued into the night making sure that our customers would not be without their in-ears. We are very proud of them and their hard work over the last two days.
Although production is halted we are still able to meet a large portion of your needs. Our Customer Service and Support team is working from home during this time and they are available to process many of the requests you may have. It may seem dark right now but there are bright days ahead! In the meantime stay home, stay healthy, and be well.
Update (1 of 3) – March 17th
Hello 64 Audio Family,
With the growing concerns of COVID-19, we are writing to tell you how this crisis is impacting 64 Audio and our customers. Although the impact has been minimal up to this point, we do anticipate a greater challenge as employees will not be able to come into work and vendors will not be able to supply materials.
64 Audio will do everything we can to maintain our delivery times and service levels to our customers, but there will most likely be factors outside of our control. Any updates to production timelines will be provided as they occur. Your understanding is greatly valued while we closely monitor the current situation.
We appreciate all the support over the years and we will continue to make customer service our first priority. At this time, all orders currently remain on their standard timeline. Thank you for taking a moment to read this message, our thoughts and prayers go out to anyone who may be experiencing difficulties in these troubled times.
Vitaliy Belonozhko – Founder & Chief Sound Designer